Press Releases

05/06/2009
The Customer Service Gap
04/15/2009
Inova Solutions Partner, ArabianITS, Deploys Contact Center Reporting Solution at Zajil International Telecom
03/18/2009
Inova Solutions Middleware Now Rated “Avaya Compliant”
03/17/2009
Campus Emergency Notification Expert Takes the Mystery Out of Vendor Selection
03/09/2009
Inova Solutions Middleware Tested Interoperable with Avaya IQ Reporting and Analytics Platform
02/19/2009
Inova Solutions Announces Upgrade to Mass Notification System for College Campuses
12/04/2008
Business Continuity Planning Is Top Call Center Technology Trend But Preparedness Is Lacking
11/20/2008
Inova OnAlert Mass Notification System Saves Universities Thousands of Dollars
11/18/2008
Finally! New Tool Brings Sanity to Call Centers: Cisco-Certified Inova QReader Puts Real-Time Stats on Wallboards
10/28/2008
Virginia Tech Tests Emergency Notification System with LED Displays from Inova Solutions
10/28/2008
Inova Solutions Offers Call Center Managers a Guide for Staying Afloat in a Sinking Economy
10/23/2008
Staying Afloat in a Sinking Economy: A Call Center Manager’s Survival Guide
10/02/2008
Outbound & Inbound Contact Centers Use Real-Time Reporting to Improve Efficiency during Rollercoaster Market
09/18/2008
Home-based Agents: 3 Keys to Remote Management
09/18/2008
Higher Education Opportunity Act Mandates Instant Notification
09/10/2008
Call Center Management Dashboard Tool Compatible with Google Chrome
09/10/2008
Inova Solutions Integrates with Avaya PDS
09/04/2008
September is National Campus Safety Awareness Month
09/03/2008
How To: Improve Your Customer’s Call Center Experience
09/02/2008
Actionable Alerts Provide Insight That Turns Contact Center Reporting Into Valuable Analysis

Online Events

Webinar

Assessing the Impact of Planned and Unplanned Downtime in the Contact Center
Presented by Inova Solutions and Marathon Technologies
Click here to view the webinar on demand

Webcast

Beyond the Queue: Operational Business Intelligence
Tim Montgomery, The Service Level Group
View Recorded Webcast


Tradeshows

05/28/2009
Cisco Virtual Partner Summit
10/30/2008
Networkers at Cisco Live

Media Coverage

Emergency communications systems and NFPA 72-2010

Displays: Screening Your Calls

Inova Solutions Middleware Now Rated “Avaya Compliant”

Inova Upgrades Mass Notification System

Hold Onto Your Customers!