With the recent release of Google’s open source web browser, Google Chrome, many businesses are asking themselves how their web-based programs will render in the new browser. Some programs will be left behind, unable to keep up with the breakneck pace of browser advancement. But with Inova Solutions’ web-based management tool, Performance Tracker, all systems are a go.
Performance Tracker is a must for any busy call center manager. Running from your internet browser, this application gathers and consolidates important operational metrics from multiple systems in the call center, including ACDs and workforce management systems. These metrics are then displayed on an easy-to-digest dashboard made up of colorful charts, gauges and grids.
“Call center managers love the flexibility of a browser-based program,” said Inova Solutions CEO Tom Hubbard. “They can access important metrics and statistics in real time, no matter where they are. And we welcome the launch of Google Chrome, because Performance Tracker functions flawlessly in this browser.”
To learn more about Performance Tracker, click here.