Upcoming webinar presents how “high availability” solutions protect technology investments
According to a recent Dimension Data report, business continuity planning is the second top trend among forward-thinking contact center IT professionals. And yet many centers still aren’t prepared for system failures.
“Contact center productivity decreases by approximately 11% for every hour that real-time reporting is not available. In addition, service levels are significantly compromised when reporting systems go dark,” said Tom Hubbard, CEO of Inova Solutions, a leader in contact center real-time reporting. “Call center professionals must be educated about mission-critical technology and high-availability solutions before there is a problem.”
To address this important issue, Inova Solutions and Marathon Technologies are presenting a free webinar on December 10 entitled, “Assessing the Impact of Planned and Unplanned Downtime in the Contact Center.” Content will cover concerns and provide best practice solutions for high availability, including:
- Common downtime causes and failure types
- How to assess a specific application environment
- The precautions needed to prevent downtime
- Best practices for enabling recovery from a major disruption
Registration is free and open to the public, but space is limited. Details are below:
What: Webinar “Assessing the Impact of Planned and Unplanned Downtime in the Contact Center”
When: Wednesday, December 10, 2008, 2:00 pm EST
Presenters: Rao Kachibhotla from Inova Solutions and Scott Thompson from Marathon Technologies
Registration: Click here to save your spot, or cut and paste the following link into your browser: https://www1.gotomeeting.com/register/116016429
High Availability Resources: Click here to learn more about high availability.
About Inova Solutions
Inova Solutions specializes in call center reporting software and hardware products. Operating globally, Inova helps organizations communicate faster and more effectively to positively impact operations. Learn more at www.inovasolutions.com/call-center-reporting/.
About Marathon Technologies
Marathon is the only provider of fault-tolerant, high-availability software for physical and virtual servers. Marathon prevents outages and data loss – without IT intervention. Learn more at http://www.marathontechnologies.com/.
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