Collections and Other Outbound Call Centers Benefit from Real-time Reporting
In the highly dynamic environment of outbound call centers, real-time information often makes the difference between a successful calling campaign and wasted resources. If managers and agents are aware of key metrics – such as the ratio of amounts collected against promises, number of calls dialed and right party contacts – they can make operational changes that ensure goals are met.
At the Avaya Predictive Dialer User Group Training Summit and Vendor Expo, September 15-17, 2008 in Las Vegas, Inova Solutions will showcase their real-time reporting solutions for collections and other outbound call centers.
Inova’s sophisticated reporting solutions integrate not only with the Avaya Predictive Dialing System, but also with virtually any other data source in call centers. Therefore, managers can access campaign statistics along with other vital operational data from sales or financial databases.
Click here to learn more about Avaya PDS and outbound call centers.