Inova Solutions recently released an updated version of Inova LightLink. The new release adds a number of features. Most importantly, we added a new Data Source Manager (DSM) to retrieve information from Interactive Intelligence Customer Interaction Center 4.0 with support on Windows Server 2008. This makes LightLink compatible with our partner, ININ, and their CIC solution. We also added new DSMs for the Avaya Aura call center server and for the All Headline News feed.
Thanks to our engineering team for doing such a great job on this release. We look forward to the next one!