FOR IMMEDIATE RELEASE

Inova Users To Meet Online and Share Best Practices

In response to requests from customers like you, Inova Solutions will host regular online users forums, beginning in June. These free online events will bring together Inova users from various industries to discuss best practices and troubleshooting tips.

The first session will focus on Broadcaster, Inova’s digital signage software. Current users of the system, as well as those interested in learning more about digital signage, are welcome to attend. Inova’s Training Specialist, Tara FitzPatrick, will be on hand to fill everyone in on the latest Broadcaster features and upgrades, as well as to answer questions.

Stay tuned for specific details and registration information coming to your inbox soon!

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Enhanced Messaging for Inova’s Digital Signage

Inova Solutions has just upgraded its digital signage solution — Inova Broadcaster — to include several new messaging capabilities. Administrators can now easily send scheduled or ad-hoc messages to the displays according to priority level or threshhold conditions.

For example, rather than manually monitoring your service level and reacting to changing conditions as they happen, let Broadcaster do this for you! Now, you can configure Broadcaster to display custom messages on your views, based on pre-configured conditions. It’s as easy as setting your KPI threshold and typing in your message. Best of all, Broadcaster will monitor your KPI behind the scenes so you don’t have to!

Talk to your Account Executive about upgrading your Broadcaster version to include this new feature.

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Challenges and Opportunities in Healthcare Contact Centers

Inova Solutions recently published a brief paper discussing the unique challenges and opportunities for contact centers in the healthcare industry. Read an excerpt from the paper below, then feel free to download the full paper, no registration required.

“The customer service arm of the United States healthcare industry has struggled in recent years to keep pace with rapid growth and change in the sector… As a result, customer service and helpdesk contact centers must cope with new challenges, including multiple
technology systems and a wide array of constituents. Often, these
systems and groups have limited means of internal communication, which ultimately affects an organization’s ability to serve its customers.”
Keep reading.

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Inova’s Technology Branches Out Into Schools, Transit

Did you know that Inova’s real-time reporting technology is at work outside of call centers? It’s true! The same hardware used for Inova’s call center reporting wallboards is in use at the Washington, D.C. Metro stations to inform commuters of train schedules and at Virginia Tech to communicate time and emergency messages to students and faculty. Inova also produces Power over Ethernet (PoE) clocks, currently in use at the New York Jets’ training facility and thousands of other locations around the globe.

Inova Solutions is no longer just a call center company – we are truly a real-time information company. To learn more about Inova’s mass notification, transit, and synchronized time solutions, click here or email info@inovasolutions.com.

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