Inova Solutions Summer 2009 Newsletter

Inova Users Meet Online for Training and Networking

This month’s Online User Forum was a great success, bringing together more than 70 call center professionals from across the United States. The session covered best practices for Broadcaster Designer and how threshold messages can improve the effectiveness of real-time reporting. Session attendees were also the first to see a brief demo of FastText, a new ad hoc messaging tool for Broadcaster users.

The second half of the user forum was spent in an interactive discussion between attendees and panelists. Many reported that this part of the session was especially useful, as participants were able to share Broadcaster views, questions and best practice ideas with one another.

These online user forums will be held online quarterly at no charge for customers with active ISAs. Email us to be the first to know about the next session!!

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Connect with Inova Solutions on LinkedIn and Twitter

Social media is the hot topic in contact centers these days, and some of you may already be using networks like Facebook or Twitter to interact with your customers.

Inova Solutions has joined the discussion, creating accounts on Twitter and LinkedIn, where we regularly share industry news and interact with customers. We invite you to follow us on Twitter and join our LinkedIn group called “Inova Solutions Call Center Users Group.”

We can’t wait to hear from you!

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Training Helps Maximize Return on Investment

Employee turnover in the call center industry is alarmingly high, and when those employees leave your company, so does institutional knowledge regarding your reporting software from Inova Solutions.

In order to ensure ongoing return on your investment, your call center team must continually engage in training. Through training, new and experienced users alike can discover functionality that will enhance their utilization of LED displays and digital signage.

“Inova’s software and hardware is full of rich features and functionalities that many users simply do not know about,” said Inova Solutions Trainer Tara FitzPatrick. “We want to help you understand the technology and how to use it to meet your business goals.”

Contact us to learn about our remote and on-site training packages, or to cutomize your own training session!

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Beyond the Call Center — A Leading Provider of PoE Clocks

Did you know that Inova is not only a leading provider of call center software and hardware, but also the proud manufacturer of a truly unique product — Power over Ethernet clocks.

Our PoE clocks draw both power and time updates from your organization’s network, so the entire clock system is perfectly synchronized. There is no need for AC receptacles or individual batteries, and the clocks allow for centralized UPS backup.

Inova’s clocks are widely used in schools, hospitals, and businesses around the world. In fact, our network clocks can even be found in the New York Jets’ training facility! Contact us for a price quote and to learn about a special preferred customer discount.

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