Call center professionals have a new go-to resource for industry and technology news and opinions. InsideInova.com is a blog written by the employees of Inova Solutions, a real-time reporting technology company based in Charlottesville, Virginia.
“Inova Solutions has been working in the contact center industry for 26 years,” said Inova Solutions CEO Peter Sisti. “That’s a lot of expertise, and we finally have a forum to share it.”
The blog will have dozens of contributors, including executives, engineers, IT professionals and industry experts. Topics range from contact center technology and industry news, to human resources issues and more. Readers can expect to find several new articles every week and are encouraged to visit regularly.
The blog has already received national media attention from TMCnet’s Brendan Read, highlighting an article about social media in the contact center.
“We’re hoping to start a dialogue with contact center industry professionals,” said Sisti. “We have a lot to learn from each other and blogging is a great way to do that.”
You can access the Inside Inova blog at www.insideinova.com.