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		<title>Featured Blog Article: Creative Uses for Multimedia in Call Centers</title>
		<description><![CDATA[For nearly three months, the employees of Inova Solutions have been sharing their knowledge via Inova Solutions' corporate blog - www.insideinova.com. Check out an excerpt of this week's featured article:

    In my years as a Technical Project Manager, I’ve come across some pretty amazing and ingenious uses of the Inova solution within the call center environment. Several of the most amazing feats that I’ve seen accomplished with our software involve the inclusion of video/multimedia. Some usages may be simple and straightforward, but plenty of surprising and attention-grabbing ideas are cropping up out there in the LightLink universe.  A common trait that I have found amongst all of these ideas is that they do a really great job of keeping CSR’s eyes on the screens and attentive to the current state of the call center.

    Here’s a quick summary of some of my favorite uses: <a href="http://inovasolutions.com/news/feed/featured-blog-article-insideinova-com/315/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://inovasolutions.com/news/feed/featured-blog-article-insideinova-com/315/</link>
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		<title>Inova Solutions Announces Compatibility with Windows 7</title>
		<description><![CDATA[Popular contact center solutions now serve customers with the new Windows operating system

CHARLOTTESVILLE, VA, July 20, 2010 – Today Inova Solutions announced its client-side contact center solutions are compatible with Microsoft® Windows® 7.  Inova Broadcaster™ and Inova Desktop Presenter™ are tools that display metrics and messages on digital … <a href="http://inovasolutions.com/news/feed/inova-solutions-announces-compatibility-with-windows-7/309/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://inovasolutions.com/news/feed/inova-solutions-announces-compatibility-with-windows-7/309/</link>
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		<title>Expert White Paper Addresses Work-At-Home Agent Model for Contact Centers</title>
		<description><![CDATA[Inova Solutions’ thought-leading white paper guides contact centers in remote agent management CHARLOTTESVILLE, VA, June 9, 2010 – Today Inova Solutions released a free white paper, Overcoming the Challenges of Contact Center “Home-Sourcing,” which details the challenges contact center agents, &#8230; <a href="http://inovasolutions.com/news/feed/expert-white-paper-addresses-work-at-home-agent-model-for-contact-centers/299/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://inovasolutions.com/news/feed/expert-white-paper-addresses-work-at-home-agent-model-for-contact-centers/299/</link>
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		<title>Contact Center Professionals Have a New Industry Resource</title>
		<description><![CDATA[Inova Solutions launches a blog compiling industry expertise on topics important to contact centers CHARLOTTESVILLE, VA, June 7, 2010 – Today Inova Solutions announced its new blog, www.insideinova.com, is live and open to the public. InsideInova.com focuses on topics of interest &#8230; <a href="http://inovasolutions.com/news/feed/contact-center-professionals-have-a-new-industry-resource/295/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://inovasolutions.com/news/feed/contact-center-professionals-have-a-new-industry-resource/295/</link>
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		<title>Inside Inova: Inova Solutions Launches New Blog</title>
		<description><![CDATA[Call center professionals have a new go-to resource for industry and technology news and opinions. InsideInova.com  is a blog written by the employees of Inova Solutions, a real-time reporting technology company based in Charlottesville, Virginia. <a href="http://inovasolutions.com/news/feed/inside-inova-inova-solutions-launches-new-blog/289/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://inovasolutions.com/news/feed/inside-inova-inova-solutions-launches-new-blog/289/</link>
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		<title>Inova Solutions Offers Three Keys to Social Media Monitoring Via New Blog</title>
		<description><![CDATA[]]></description>
		<link>http://inovasolutions.com/news/feed/inova-solutions-offers-three-keys-to-social-media-monitoring-via-new-blog/284/</link>
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		<title>First Ever &#8216;Multimodal Showcase&#8217; Debuts Next Generation of Mass Notifications</title>
		<description><![CDATA[]]></description>
		<link>http://inovasolutions.com/news/feed/first-ever-multimodal-showcase-debuts-next-generation-of-mass-notifications/281/</link>
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		<title>Effective Call Center Management – The Tools Are Key</title>
		<description><![CDATA[Call center management is complicated. However, it can be simplified with the proper tools, such as Inova Solutions’ Performance Tracker 2.0. This is a web-based dashboard that gives managers real time facts and data to work with, allowing them to make more effective decisions and adjust their plans quickly as different situations arise. Potential problems can be nipped in the bud with this call center management  tool. <a href="http://inovasolutions.com/news/feed/effective-call-center-management-%e2%80%93-the-tools-are-key/275/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://inovasolutions.com/news/feed/effective-call-center-management-%e2%80%93-the-tools-are-key/275/</link>
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		<title>Inova Solutions Middleware Now Rated &#8220;Avaya Compliant&#8221;</title>
		<description><![CDATA[]]></description>
		<link>http://inovasolutions.com/news/feed/inova-solutions-middleware-now-rated-avaya-compliant/273/</link>
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		<title>Inova Solutions Spring 2010 Newsletter</title>
		<description><![CDATA[GUIDE TO CONTACT CENTER KPIs White Paper Offers Insight on Identifying Key Metrics In a recent study, 94 percent of call center leaders said that the use of KPIs ultimately improves call center performance, but only 43 percent felt that &#8230; <a href="http://inovasolutions.com/news/feed/inova-solutions-spring-2010-newsletter/265/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<link>http://inovasolutions.com/news/feed/inova-solutions-spring-2010-newsletter/265/</link>
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