When your customers reach your call center, what do they experience? Are they able to reach your representatives quickly and promptly, or are they stuck on hold forever? Is the quality of the audio crystal clear, or are the lines staticky? Is it is easy for a new caller to figure out what branch they need, or do they regularly get tangled up in the phone tree? Overall, is the call center experience your company provides positive or negative?
One of the key aspects of providing a positive call center experience for your customers is outfitting your employees with the best possible technologies, allowing them to do their jobs quickly and effectively. For instance, LED wallboards and LCD flatscreen displays can help call center agents work more efficiently because they can see the most up to date statistics.
Inova Solutions is an exclusive provider of this type of revolutionary call center wallboard – they make use of the Power over Ethernet standard, the same technology that powers IP phones. A single Ethernet jack is all you need to set it up – there are no other cabling requirements and there’s no electrical outlet to install. Clearly, installation is easier and less expensive than other call center wallboards, and the incredibly low power requirements (only 15 watts) make this the most energy efficient display around.
Read more about Inova’s call center options here.