Business continuity planning ranks among the top trends in a recent Dimension Data report on contact center technology. Yet many call centers aren’t equipped to deal with unexpected downtime from a system failure. These centers would lose productivity and sacrifice service levels when mission-critical tools like real-time reporting systems go dark.
Real-time reporting provider Inova Solutions, along with new partner Marathon Technologies, will host a webinar to discuss best practices for business continuity and high availability in the contact center. Presenter Scott Thompson from Marathon Technologies will discuss how to protect your real-time reporting investment from costly downtime and data loss.
Participants can register for the webinar here, although space is limited. Details are below:
What: Webinar: “Assessing the Impact of Planned and Unplanned Downtime in the Contact Center”
When: Wednesday, December 10, 2008, 2:00 pm EST
Sponsored by: Inova Solutions and Marathon Technologies. Marathon is the only provider of fault-tolerant, high-availability software for physical and virtual servers. Marathon prevents outages and data loss – without IT intervention.
Registration: Registration is free, but space is limited. Save your spot.
High Availability Resources: Learn more about high availability and business continuity here.
