FOR IMMEDIATE RELEASE

Inova Honored for Excellence in the Call Center Industry

Inova Solutions received the 2008 CRM Excellence Award bestowed by Customer Interaction Solutions magazine. This honor recognizes the outstanding contribution Inova products make on call center productivity, quality and morale.

The award was based on the enormous success call centers have had in implementing and operating Inova’s OnTrack™ LED displays. Read more in the article by TMCnet’s Contributing Editor.

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Tim Montgomery Offers Insightful Webcast and White Paper

Industry expert and popular speaker Tim Montgomery has developed a dynamic webcast and insightful follow-up white paper about moving beyond metrics and focusing on the real-time customer.

View the webcast on-demand today and learn why 95% of survey respondents found the presenter to be “very knowledgeable and informative” and one attendee said the webcast was “excellent” with “lots of useful information to carry into my call center.”

Then download the white paper to learn about even more ways to keep up with ever-changing customer demands. Take a look at the following excerpt from the white paper:

“Call centers need to make it easy for everyone to understand what’s really happening now and what needs to change, and to provide such information on a real-time basis along with the required actions. Given the number of disparate systems, pulling everything together is no easy task. However the best companies are finding ways to make this happen.” Click here to continue reading.

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Share Best Practices in Real-time Management and Win $100!

The call center industry is always changing, and Inova wants to know what you’re doing to keep ahead of the curve. Are you using specific tools that really work well for you? Or do you employ your own tricks to keep your center up to date with real-time information?

Email a brief description of your most innovative ideas for real-time call center mangement and best practices for call center analytics to info@inovasolutions.com and you will be automatically entered in a drawing to win a $100 American Express Gift card!

Entries must be received by 7/30/08. Only entries with complete and valid contact information will be considered. Please contact info@inovasolutions.com with any questions.

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Add High Availability to your LightLink Server Hosts

A new capability is taking the worry out of server malfunction. Inova customers may now take advantage of High Availability technology, which guarantees nearly continuous operation of the LightLink server that powers your Inova products. If your server crashes, your LightLink application is guaranteed to be back up and running in less than 30 minutes, and you will not lose any data during this brief downtime.

When call center reporting is mission critical to your daily operations, count on High Availability to keep you up and running. Contact your account rep or info@inovasolutions.com for details.

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