LED Displays from Inova Solutions Bring Instant Reporting to Avaya PDS Users
As the saying goes, “one man’s ceiling is another man’s floor.” As the rest of the U.S. economy hits the floor, collections call centers are busier than ever. How can outbound call centers manage this volatility? Very carefully, says Inova Solutions, a global provider of real-time visual communications for contact centers.
“Once business gets busier, call centers call us,” explained Inova’s President & CEO Tom Hubbard. “Right now, outbound contact centers are faced with an extreme increase in business, which requires quickly hiring, training and retaining agents, one of the toughest parts of running a call center. Real-time operational awareness is the best way to manage a volatile market.”
Real-Time Reporting for Avaya Predictive Dialing System Users
At last week’s Avaya Predictive Dialer User Group Training Summit and Vendor Expo in Las Vegas, Inova Solutions showcased its real-time reporting solutions for collections agencies and other outbound call centers that integrate with Avaya Predictive Dialing System (PDS), and most other call center data sources. This integration allows managers to access vital operational data from sales and financial databases.
“Outbound call centers are highly dynamic environments. Real-time information can make the difference between successful calling campaigns and wasted resources,” said Alex Demczak, AVAYA PDS User Group committee member and General Manager of MUG Enterprise. “If managers and agents are aware of key metrics – such as the ratio of amounts collected against promises, the number of calls dialed and right party contacts – they can make operational changes to the dialer to ensure goal achievement.”
Key metrics are actionable only when easily accessible and updated in real time. In large contact centers, LED displays are the best way to communicate vital information instantly. Inova OnTrack™ call center reader board makes this productivity-enhancing technology very affordable.
Advanced software enable Inova wallboards to present pre-saved and ad-hoc messages along with real-time data from Avaya PDS and other data sources. Managers can establish actionable alerts and thresholds, so they can analyze calling campaigns dynamically and in real time.
Green Technology: The Power of POE
The OnTrack call center reader board is available in a variety of models and can be powered by network connections (Power over Ethernet). These networked devices are highly desired because they can be managed centrally, are easy to install and maintain, and are extremely energy efficient. In fact, network-powered displays can result in up to 75% energy cost savings compared to AC-powered displays.
About Inova Solutions
Founded in 1984, Inova Solutions is a global provider of real-time visual communications that help inbound, outbound and blended call centers, public transit systems, schools, manufacturers and others instantly communicate vital information. Visit www.inovasolutions.com.