Imagine being able to easily and quickly share important information to your entire organization. Inova Broadcaster™ gives you the ability to create, schedule, and display data in real time. Furthermore, the dynamic graphics lead to clear, high-impact communication that will make your entire call center more efficient and effective.
More than a traditional call center wallboard , Inova Broadcaster truly represents the next level of call center reporting. Along with the call center metrics, it is capable of displaying customized PowerPoint presentations and pre-recorded or live videos on a large format LCD or plasma screen. Most importantly, this call center wallboard is extremely user-friendly – an intuitive graphical tool enables managers to create new displays in a matter of minutes.
In addition, Broadcaster can be integrated with a number of data sources, including ACDs, workforce management systems, and internal databases; they collect and organize your essential data all in one place, and allow your call center managers to share with agents it in real time. They support 16:9, 15:9, 4:3, and custom aspect ratios to fit any type of call center display. Inova Broadcaster also lets managers schedule views based on time, or to automatically display certain call center metrics when customized data thresholds have been exceeded. Overall, these call center wallboards will completely harmonize with your call center’s workflow, improving the entire organization’s performance.
