Inova Multimedia Digital Displays

Robust visual communication for real-time contact center management

Inova partners with Four Winds Interactive, an award-winning leader in digital signage, to provide robust digital wallboard solutions that are engaging and easy to manage. Inova Multimedia Digital Displays deliver key performance data and important business information, along with rich, multimedia content on crystal-clear, high-definition monitors that keep your team motivated, informed and empowered to serve customers better. Their large-format, bright digital displays also give your call center a sophisticated, high-tech look that will impress visitors and prospective employees.

Inova Multimedia Digital Displays can be placed strategically throughout your call center to keep your staff informed of real-time KPIs and corporate communications. Here are just a few of the ways they help you deliver a superior customer experience:

  • Giving management easy access to previously siloed KPIs
  • Keeping staff in the know and on the same page with real-time reporting
  • Promoting self-management and teamwork
  • Freeing supervisors to coach and serve customers more
  • Getting everyone on your team more engaged and motivated
  • Sharing important business and HR information

 

OnTarget Multimedia Digital Displays let you showcase charts and gauges of real-time business and performance metrics alongside streaming video and other multimedia content. Thanks to the seamless integration of Inova LightLink® software (for extracting, consolidating and preparing data for display) with Four Winds Interactive Content Manager (for integrating and managing most Microsoft® and Adobe® file types), it’s easy to create digital wallboard displays with your own state-of-the-art look and feel. Here are a few key features:

  • Dynamic, HD-quality display views
  • Compatibility with most major call center data sources
  • An intuitive user interface with drag-and-drop content management
  • Best practice templates with customizable options
  • Native support for Microsoft® PowerPoint®, Microsoft® Excel®, Adobe® Flash, Adobe® PDF files and more
  • Live and recorded video support (16:9, 9:16, 4:3 and other custom aspect ratios)
  • Large-scale system management
  • Special alert screens
  • Screen rotation based on schedules, priorities or thresholds
  • Full preview capabilities
  • Comprehensive scheduling tools
  • Visual and audio alerting
  • Custom message development
  • Content segmentation by display
  • Snap-to-fit template creation
  • Automatic content resizing
  • Multicast not required on router