Products

Empower your contact center with highly visible metrics and messaging

Inova Solutions has a variety of visual solutions for delivering powerful, real-time knowledge and insight to your managers, supervisors and front-line agents – whether they’re located in your physical call center, working as at-home agents or keeping in touch via mobile devices. As a result, your entire team is better equipped to deliver prompt, informative service the first time customers get in contact.

LightLink Call Center Software & Metrics Capture

LightLink-based solutions provide a foundation for top-performing contact centers by managing your real-time data and unifying your reporting. LightLink allows you to program KPI thresholds to trigger alerts such as on-screen messages and text and emails notifications.

Digital Signage and Digital Reader Boards

Inova partners with Four Winds Interactive, an award-winning leader in digital signage, to help you deliver KPIs along with multimedia content and corporate information on LCD, Plasma or LED monitors.

Call Center Dashboard, Inova Performance Tracker

Our robust, web-based dashboards can be customized to your needs and viewed on the output of your choice, including mobile devices such as Apple and Android-based tablets and smartphones.

Call Center Agent Reporting, Desktop Presenter

Inova Marquee® and Inova DataLink® help you deliver real-time information directly to your agents’ desktops. Both are ideal solutions when your agents are remote or when space is limited and wallboards and digital displays aren’t viable.

Call Center Wallboards, Electronic Reader Boards

Highly visible, energy-efficient LED reader boards are a great way to share ‘just the data’ with in-house agents or to complement your digital signage.

Additional Products

Inova Solutions’ OnTime® IP PoE are built on Power over Ethernet (PoE) technology to deliver accurate, synchronized time to schools, major universities, hospitals, government offices, manufacturing facilities, contact centers and corporate environments around the world. See our selection of Digital and Analog clocks.

Mass Notification Emergency Broadcast System OnAlert®

Inova emergency communication solutions and mass notification displays relay critical alerts and messages automatically on highly visible, emergency LED signage.