Call Center Performance Management Software

Inform decisions and guide actions throughout your contact center for increased productivity and efficiency. Inova Performance Suite 5 provides a single platform for integrating key data and presenting a real-time view of performance marrying various call center performance management software with data visualization products. Inova Performance Suite 5 — one visual communication standard for all your information needs.

What's Inside Inova Performance Suite 5?

The suite consists of a family of products providing real-time data integration and data visualization. At the core is Inova LightLink, award-winning middleware which handles data capture and communication across the network, as well as system administration, monitoring and security. Additional products in the suite are modular in nature, allowing customers to select the call center performance management software and hardware options that best suit their needs.

• Data Integration Products
• Inova LightLink: Capture and communicate data
• Inova DataScribe: Publish to an external database

• Data Visualization Products
• Inova Broadcaster: Data and multimedia on LCD or plasma
• Inova Desktop Presenter: Messaging and stats to desktops
• Inova OnTrack: LED wallboards
• Inova Performance Tracker: Management dashboards

What's New in Inova Performance Suite 5?

The latest version of the suite further enhances ease-of-use, openness and scalability while adding innovative new information display capabilities. New features that will benefit your organization include:

• Distributed architecture for greater scalability
• Advanced security for greater control
• Windows services components for automatic recovery
• Improved configuration for faster implementation
• Enhanced XML publishing for standards based output
• New RSS support for news feeds
• Expanded integration library for quick integration
• Support for the latest operating systems

Migrate to Inova Performance Suite 5

To learn more about Inova Performance Suite 5, how it can benefit your organization, or how to migrate to the latest version contact your local Inova representative or call 1.434.817.8000.

• Version 2.x End-of-Support Notice
• Customers currently running Version 2.x of Inova products should be aware that support under a standard Inova Support Agreement end edon December 31, 2006. Please contact your Inova representative to discuss migration to Inova Performance Suite 5.